Terms of Play
These terms apply when you open an account or play with Richard. By playing with us, you accept these terms and the policies that form part of them.
Can you play
You must be at least 18 or meet the legal age for online gaming where you live, whichever requirement applies to you. You are responsible for following local gambling laws and age rules. We may ask for proof of age. If you do not meet the requirement, we may restrict access or suspend your account.
Users from a number of countries cannot deposit or play for real money. You must make sure that your location permits you to use Richard.
Which currencies can you use
We accept EUR, CAD, INR, BTC, ETH, LTC, DOGE, USDT and TRX. Your account is for gambling, not for holding or exchanging money. We are not a financial institution. Your balance earns no interest, and we do not provide currency exchange or fiat-crypto exchange services.
One account belongs to one player
You may create one personal account. Multiple accounts can be terminated and all payouts suspended. Your account is for your own use, and you must not give a third party access to it. You also confirm that you are not using a VPN.
If we find that two or more accounts share an IP address, we reserve the right to confiscate funds or suspend access. Our decision on an IP overlap is final and cannot be appealed.
The details you provide must be accurate. We may verify them and the authenticity of your documents at any time. An account may remain suspended while we wait for satisfactory information.
Which documents may we request
You must send every requested document within the deadline we give you. A request may include a passport or other ID, proof of residence, payment evidence and documents showing your source of funds. Documents must use Latin or Cyrillic script. If you cannot provide them in either script, we may require video verification in which you present the documents.
Refusing a request or providing details that do not match the real information can lead to account closure and confiscated funds. False, incomplete or misleading personal data can also cause a withdrawal to be refused and the account terminated. Review of verification documents can take up to 30 working days after we receive everything requested.
Fair play is required
Collusion, chargebacks, forged documents, multiple accounts and other cheating are not allowed. You must not exploit software bugs, manipulate our systems or use low-risk roulette strategies to obtain an advantage. We may terminate the account and suspend or cancel payouts. A Bitcoin transaction flagged as replace-by-fee can lead to immediate account closure and withheld winnings. We may also close an account at our discretion and refund the remaining balance minus any withdrawal fees.
Making a deposit
The minimum deposit is 20 CAD. Ask support which payment methods are suitable for your country, because availability depends on your region.
Use only a payment method registered in your own name. Third-party payments are not accepted. When a check shows that someone else's payment method was used, the winnings will be confiscated and the deposit goes back to the person who owns that method. We are not responsible for money lost after a deposit from a third-party account.
If you deposit and place no bets, we reserve the right to cover our fees when you withdraw.
Before you request a withdrawal
The minimum withdrawal is 20 CAD. The maximum available amount depends on the payment method you choose.
Each deposit must be wagered once in slots or three times in other games before funds linked to that deposit can be withdrawn. If you make several deposits without playing, those deposits are added together for the wagering requirement. If we suspect money laundering or other fraud, we may require the deposits to be wagered at least three times.
We may check your identity before a payout and hold a refund or withdrawal until the check is complete. If we cannot reach you by e-mail or phone within two weeks of your withdrawal request, your account may be locked. Winnings from bonuses or real-money play may be forfeited when your KYC details are still incomplete 40 days after our request.
Withdrawal limits and processing
You can take out up to 5,000 EUR or the equivalent per day. It is 10,000 EUR or the equivalent per week since the last successful cashout and 20,000 EUR or the equivalent per month. The monthly limit resets on the first day of the month. Exceptions may be made for the most active players.
We cannot guarantee successful payment processing in every case, even where a payment option is supported. You are responsible for any fees and taxes that apply to your winnings where you live.
When an account becomes dormant
If you do not log in for six consecutive months, your account becomes dormant. While it has a positive balance, we reserve the right to charge a monthly administrative fee of at least 25 EUR or the equivalent in the currency of the account balance. We will inform you by e-mail. The fee stops when you reactivate the account or its balance reaches zero.
How general bonus rules work
Only one bonus can be active at a time, and deposit bonuses cannot be combined. A bonus is valid for 14 days unless its offer gives a different period. The default maximum bet while wagering is 8 CAD. Bonuses are non-sticky, so you play with real money first, then bonus money, and cannot withdraw until the wagering requirements are complete. Bonus abuse can lead to bonus access being refused and related winnings cancelled.
When play is no longer entertainment
We screen account activity for signs of gambling addiction. Where we find such signs, we reserve the right to close the account and stop your access to our games.
Who provides Richard
Your contract is with Metlait SRL, registered in Costa Rica under registration number 3-102-911867. We are licensed in Curaçao and follow the standards set by the Curaçao licensing authority.
We may change these terms when needed. Where possible, we will notify you of significant changes.