Contact Richard Support

Our support team can help with account access, verification, payments, bonuses and responsible gambling controls. Support is available in English only.

How to reach us

Live chat is available 24/7. You can also e-mail [email protected].

When contacting us, describe the issue and provide the account details needed to identify your request. If verification is involved, we may ask for supporting documents before we can resolve it.

Account access and details

If you have forgotten your password, use the forgot-password link. We will send you an e-mail that leads to the password reset step. Check your spam, junk, promotions and other inbox tabs if a confirmation message has not arrived, then contact support if you still cannot find it.

The e-mail address registered to your account cannot be changed after registration. Support can also help with verification questions or a request to close your account.

Payments and bonuses

Ask us which deposit and withdrawal methods are available for your region. We can help with payment difficulties, transaction limits and questions about an active bonus or its wagering requirement.

Limits and self-exclusion

Contact support to set or discuss deposit, loss and wager limits, a cooling-off period or self-exclusion. We can also arrange a manual withdrawal of a remaining balance where the responsible gambling rules permit it.

Making a complaint

Contact our support team first if you have a complaint. Start a live chat at any time or send the details to [email protected] so the team can review the matter.